Work Orders
Track maintenance requests from submission to completion. Tenants can submit requests through the portal; you manage and respond from the main app.
The work order list
Click the Work Orders tab in the top ribbon to open the work order page. The left panel lists all open and recent work orders. The right panel shows the selected work order's detail and message thread.
Badges explained
| Badge | Meaning |
|---|---|
| New | Blue - this work order was submitted by a tenant and you have not opened it yet |
| 3 | Red number - unread messages from the tenant since you last viewed it |
Both badges clear as soon as you open the work order. The blue badge only ever appears once per work order, when it's brand new. The red badge reappears each time the tenant sends a new message.
The Work Orders ribbon tab also shows these counts so you can see at a glance whether anything needs attention without opening the page.
Creating a work order
You can create work orders yourself - for example, when a tenant calls rather than using the portal. Click + New Work Order, select the unit, enter a title and description, and save.
Statuses
| Status | Meaning |
|---|---|
| Open | New or in progress. Needs attention. |
| In Progress | Acknowledged and being worked on |
| On Hold | Waiting on a part, vendor, or approval |
| Completed | Work done |
| Cancelled | Will not be actioned |
Notifying tenants on status changes
When you change a work order's status, check Message tenant on status change before saving. The app automatically posts a message to the tenant's portal thread: "Status updated to: In Progress" (or whatever the new status is). The tenant sees this in their portal without you having to type a separate message.
The message thread
Each work order has a shared message thread visible to both you and the tenant. Use it to communicate progress, ask questions, or send photos. The tenant sees and responds through the portal; you respond from the main app.
Attachments
You or the tenant can attach photos and PDF files to a work order - useful for documenting damage or sharing a quote. Click the attachment icon in the message area. Supported formats: JPG, PNG, PDF. Maximum 10 MB per file.
Work order report
The Work Order Report in the Reports tab shows all work orders for a property with their status, assigned unit, and open/close dates. Use it to track response times or provide a maintenance history to a new property manager.
What the tenant sees
Tenants submit and track requests from the Maint tab in their portal. They tap + New Request, describe the issue, and optionally attach a photo. The request appears in your Work Orders list instantly with a blue New badge.
The message thread is shared — your replies appear in the tenant's portal in real time and they can reply back. The tenant sees the current status and any status change messages you send.